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Returns

To return a Cambois1 product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at ian@thejamiesons.co.uk  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned:  Only Faulted or damaged goods may be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. 

What cannot be returned: As all of our items are made upon point of order, customer must take responsibility for the size of their garments before confirming an order. Cambois1 provides sizing measurements of garments for all customers to view prior to placing their order.No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: Any faulty and/or damaged goods supplied should be returned to the supplier within 30 days of receipt with full and precise details as to the nature of any fault. The customer must in those circumstances produce the faulty or damaged goods so as to enable the supplier to inspect the same. In that event, any faulty or damaged goods will be repaired or replaced at the request of the customer or alternatively in the event that the customer so elects the monies paid in respect thereof shall be credited to the customer. Please note that no claim of faulty or damaged goods will be considered by the supplier after the expiration of 30 days and/or in the event that damaged goods are not returned as requested.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

Cambois1 - Returns



United Kingdom

 

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